Privacy Policy

We collect information you provide directly, information collected automatically, and information from third-party services.

Information you provide:

• Account information — name, email address, username, and password when you register.
• Profile information — profile picture and any other information you choose to add.
• User content — prompts, images, and other creative content you generate or upload.
• Communications — messages you send us, support requests, and survey responses.
• Payment information — billing address and payment details processed by our third-party payment providers. We do not store full card numbers.

Information collected automatically:

• Log data — IP address, browser type, pages visited, and time of visits.
• Device information — hardware model, operating system, and unique device identifiers.
• Usage data — features used and interaction patterns within our services.
• Cookies and similar tracking technologies — see Section 6 for details.

We use the information we collect for the following purposes:

• Provide, operate, and maintain our services.
• Process your AI generation requests and deliver outputs.
• Manage your account and authenticate your identity.
• Process transactions and send purchase confirmations and invoices.
• Respond to comments, questions, and support requests.
• Monitor and analyze usage to improve our services and develop new features.
• Send transactional messages and service-related announcements. We do not send unsolicited marketing emails.
• Detect, prevent, and address fraud, abuse, and security incidents.
• Comply with legal obligations.

Where applicable (e.g., under GDPR), we process your personal data on the following legal bases:

• Contract performance — to provide the services you have requested.
• Legitimate interests — to operate, improve, and protect our services.
• Legal obligation — to comply with applicable laws and regulations.
• Consent — where you have explicitly consented to a specific processing activity.

We use cookies and similar technologies to enhance your experience. Types of cookies we use:

• Essential cookies — required for our services to function, such as session management and authentication.
• Preference cookies — remember your settings and preferences, such as language selection.
• Analytics cookies — help us understand how visitors interact with our services.

You can instruct your browser to refuse all cookies. However, some features of our services may not function properly without cookies.

We do not sell, trade, or rent your personal information. We may share your data only in the following circumstances:

• Service providers — with trusted vendors under contractual data protection obligations (e.g., AI model providers, cloud infrastructure, payment processors).
• Business transfers — in connection with a merger, acquisition, or sale of assets, with notice to affected users.
• Legal requirements — when required by law or to protect the rights and safety of MetaHub, our users, or the public.
• With your consent — in any other circumstances, only with your explicit consent.

Depending on your location and applicable law (including GDPR and CCPA), you may have the following rights:

• Right of access — request a copy of the personal data we hold about you.
• Right to rectification — request correction of inaccurate or incomplete data.
• Right to erasure — request deletion of your personal data in certain circumstances.
• Right to data portability — receive your data in a structured, machine-readable format.
• Right to restrict processing — request restriction of how we use your data.
• Right to object — object to processing based on legitimate interests.
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.